Call Centre Operator (Graduate & Experience.) at Kaizen Venture Partners (KVP)

Kaizen Venture Partners (KVP) is the pioneer in special positions investing in Africa. We are a private equity investment firm that focuses no supplying long period capital admiration to little and medium sized businesses by supplying mechanical expertise and active management to under-performing businesses.

 Since inception Kaizen has worked with companies that are looking to exploit fundamental moves in market tendencies or that have disruptive schemes in their field. Through partnerships, unconventional conceiving and a commitment to excellence Kaizen looks to work with enduring companies founded on bold concepts.

Our primary focus is on possibilities in Cote D'Ivoire, Ghana, Kenya, Nigeria and Rwanda.

We are a reputable business company based at Ogba, Ikeja Lagos, recruiting for the position of Call Centre Operator

Job Position: Call Centre Operator

Position: Lagos

Age Limit: 22 - 28years

Environment of Work:

Call Centre Operator provides customer service by giving answer to the inquiries in journey data, Technical malfunctions (Computer, TV, Internet difficulty) and other anxieties.

Job Description:

• Support and provide superior service by telephones, internet messages and faxes as a receiver and caller.
• Use interrogating and hearing skills that support effective phone connection
• Use an effective approach to handle special phone tasks like call moves, taking notes, call backs, retains, interruptions and unintentional disconnects.
• Understand the influence of mind-set in handling calls professionally
• Effectively deal with the job tension, furious callers, and upset customers.
• Request the elements of building affirmative rapport with different types of customers over the telephone.
• Identify voice skills and how to enhance a good phone presentation.
• Other obligations allotted.
• Review customer accusations and search for possible answer.
• Give information to the customers considering their anxieties.
• Inform customers about their preceding and present billing declarations.
• Give advices to the customers about the likely remedies or solutions considering their difficulty.
• Record and encode the information that the customer presents.
• Try to persuade the customer to purchase a certain goods.
• Give step by step instruction to customers i.e. TV or computer problem

Education and obligations:

Should have a degree in English or any associated discipline

Know-how

• 1-3 years (experience in a call center)
• Skills and Competency obligations:
• Powerful use of English dialect in both verbal and in writing.
• Knowledge in handling distinct accounts (Travel or Bank)
• Must have rudimentary knowledge on Computer components and Applications (For mechanical Support)
• Information in setting up good rapport with the customer
• Must be analytical and enthusiastic to minutia.
• Proficiency to converse while encoding the data on the computer
• Should be patient and courteous.
•  

Submission closing day

1st April, 2013

Method of submission

Only qualified candidates should drive their revised CV and one identification photograph to internet message address: urenna@kvpafrica.com On or before 1st of April, 2013.

Customer Representatives at Konga.com

Konga.com - Do you know that retail represents a vast opportunity in Nigeria? Do you know that internet and broadband penetration In Nigeria Is accelerating? Do you know that retail combined with the power of the internet represents an opportunity to create great customer experiences, a system for distributing consumer goods and unbelievable product selection.


We at Konga.com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want (mobiles, consumer electronics, beauty supplies, etc) delivered to their doorstep anywhere in Nigeria. We are a driven, focused and well-funded company looking for super-talented people. The people we hire believe in the rise of the Nigerian middle class, are in awe of the impact of technology and believe that the only way to predict the future is to invent it.

Konga.com is recruiting to fill the below position of:

Job Title: Customer Experience Representatives

Job Summary
Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
Analyzes transactions, corrects records, and adjusts errors.
Searches company records to fulfill customer requirements
Traces status of orders.
Resolves customer questions related to orders, takes orders as needed.
Maintains liaison with other departments for order completion.
Writes up order, mails catalog, samples, and similar data to customer, as required.
Responds to customers’ requests via telephone or mail, using available resources.
Contacts customers to ascertain data omitted on orders.
Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received,
Requirements
One (1) year experience.
Knowledge and ability to speak English and grammar.
Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
Ability to compose correspondence.

Applications Closing Date
15th February, 2013

Method of Application
Interested candidates should fill applications form at
Click here to apply online