Call Centre Operator (Graduate & Experience.) at Kaizen Venture Partners (KVP)

Kaizen Venture Partners (KVP) is the pioneer in special positions investing in Africa. We are a private equity investment firm that focuses no supplying long period capital admiration to little and medium sized businesses by supplying mechanical expertise and active management to under-performing businesses.

 Since inception Kaizen has worked with companies that are looking to exploit fundamental moves in market tendencies or that have disruptive schemes in their field. Through partnerships, unconventional conceiving and a commitment to excellence Kaizen looks to work with enduring companies founded on bold concepts.

Our primary focus is on possibilities in Cote D'Ivoire, Ghana, Kenya, Nigeria and Rwanda.

We are a reputable business company based at Ogba, Ikeja Lagos, recruiting for the position of Call Centre Operator

Job Position: Call Centre Operator

Position: Lagos

Age Limit: 22 - 28years

Environment of Work:

Call Centre Operator provides customer service by giving answer to the inquiries in journey data, Technical malfunctions (Computer, TV, Internet difficulty) and other anxieties.

Job Description:

• Support and provide superior service by telephones, internet messages and faxes as a receiver and caller.
• Use interrogating and hearing skills that support effective phone connection
• Use an effective approach to handle special phone tasks like call moves, taking notes, call backs, retains, interruptions and unintentional disconnects.
• Understand the influence of mind-set in handling calls professionally
• Effectively deal with the job tension, furious callers, and upset customers.
• Request the elements of building affirmative rapport with different types of customers over the telephone.
• Identify voice skills and how to enhance a good phone presentation.
• Other obligations allotted.
• Review customer accusations and search for possible answer.
• Give information to the customers considering their anxieties.
• Inform customers about their preceding and present billing declarations.
• Give advices to the customers about the likely remedies or solutions considering their difficulty.
• Record and encode the information that the customer presents.
• Try to persuade the customer to purchase a certain goods.
• Give step by step instruction to customers i.e. TV or computer problem

Education and obligations:

Should have a degree in English or any associated discipline

Know-how

• 1-3 years (experience in a call center)
• Skills and Competency obligations:
• Powerful use of English dialect in both verbal and in writing.
• Knowledge in handling distinct accounts (Travel or Bank)
• Must have rudimentary knowledge on Computer components and Applications (For mechanical Support)
• Information in setting up good rapport with the customer
• Must be analytical and enthusiastic to minutia.
• Proficiency to converse while encoding the data on the computer
• Should be patient and courteous.
•  

Submission closing day

1st April, 2013

Method of submission

Only qualified candidates should drive their revised CV and one identification photograph to internet message address: urenna@kvpafrica.com On or before 1st of April, 2013.