Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Etisalat Nigeria is recruiting to fill the below position of:
Job Title: Engineer Quality Of Service
Location: Abuja, NG
Job Summary
Implement quality of service management plans (including resources, systems, timescales and financials) within the framework of Etisalat Nigeria's annual business plan and long-term strategic objectives
Principal Functions
Maintain systems to establish standards relating to activities and products
Maintain systems to measure performance against established standards
Assist to monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/ advise according to performance levels
Assist in monitoring, communicating and applying standards created/ maintained by external bodies and integrating such standards within internal quality management systems
Assist in ensuring implementation of the necessary communication strategy aimed at increasing awareness and improvement in resolution of quality issues across all departments
Assist in reporting as necessary on changes in standards and on performance against standards
Follow up with customers' complaints with the relevant departments until issues are resolved and customers satisfied
Educational Requirements
Bachelor's degree or HND in Electrical/ Electronic/ Communications/ Computer Engineering or any other relevant discipline
Relevant postgraduate and/or professional qualifications/ certifications will be an added advantage
Experience, Skills & Competencies
- Between one (1) and two (2) years' directly-relevant post-NYSC work experience in mobile telecommunications systems, preferably in quality, performance and/ or planning
- Ideal candidate must also be able to demonstrate:
- Strong technical, analytical and documentation skills
- Good problem solving skills
- Strong knowledge of MS Office (Word, Excel, Powerpoint)
- Good knowledge of 2G and 3G technologies
- Excellent communication and reporting skills
Application Closing Date
10th May, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: When the page comes up click on New Jobs (Last 7 days), then click on Engineer Quality Of Service.
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